[Frequently asked question] FAQ

  • What should I do if I need assistance with my order?

    If you require any assistance, please reach out to our customer support team at info@lalneeraj.com or +91-7065501601. We are happy to assist you with any questions you may have. Our customer care hours are Monday to Saturday, from 10:00 AM to 6:00 PM (IST).

 

  •  How do I stay updated with your latest collections and offers?

    To stay updated on our new arrivals, exclusive offers, and sales, you can subscribe to our newsletter at the bottom of our website. You can also follow us on our social media platforms.

 

  • How can I place an order?

    To place an order, simply browse our collection on www.lalneeraj.com, select your desired items, choose your size and colour, and proceed to checkout. Follow the instructions to complete your order OR Contact our customer support team.

 

  • Can I change my shipping address after placing an order?

    Unfortunately, we cannot modify your shipping address once the order has been placed. Please double-check your address before confirming the order.

 

  • How will I know if my order has been shipped?

    Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to track your shipment on our shipping partner's website.

 

  • What if my item is defective or damaged?

    If your garment is damaged or defective upon arrival, please email us at info@lalneeraj.com within 24 hours of receiving your order. Include images of the defect, and we will guide you through the return process.

 

  • Can I exchange my garment for a different size or colour?

    We do not offer exchanges for size or color mismatch. Please ensure that you select the correct size and colour before placing your order.

 

  • Can I cancel my order after placing it?

    Unfortunately, we do not accept cancellations once the order has been placed due to the made-to-order nature of our products. Please review your order carefully before confirming the purchase.

 

  • How do I care for my garments?

    To maintain the longevity and quality of your Lalneeraj garment, we recommend following the care instructions on the product label. For best results, please follow these instructions carefully to ensure your garment stays in pristine condition.